Returns & Refunds
We want you to love your EMPWR YOU pieces, but we understand that sometimes the fit or style may not be quite right.
Eligible items can be returned within 30 days of delivery, subject to the conditions below.
Returns
Full-priced items are eligible for a refund or exchange.
To be eligible for a return, your item must be:
- Unworn and unused
- Unwashed
- Returned with original tags attached
- In its original condition
- Free from makeup, fake tan, deodorant, perfume or other fragrances, body lotions, pet hair and other marks
Please take care when trying on your garments.
Items that do not meet these conditions may be declined and returned to you at your expense.
Original shipping charges are non-refundable for change-of-mind returns.
Sale & Discounted Items
Items purchased on sale, or using a discount or promotional code, are eligible for an exchange or store credit for change-of-mind returns.
This does not affect your rights if an item is faulty or otherwise covered by Australian Consumer Law.
Exchanges
Need another size? We're happy to help.
Email hello@empwryou.com.au within 30 days of receiving your order and let us know which item and size you'd like to exchange.
We can hold your preferred size where possible, however exchanges are subject to stock availability.
If your preferred item is unavailable, we'll work with you to arrange an alternative or store credit.
How to Make a Return
Before sending anything back, please email hello@empwryou.com.au with your order details and reason for return.
Once your return has been approved, we'll provide instructions for sending your item back to us.
For change-of-mind returns and exchanges, return postage is the responsibility of the customer.
We strongly recommend using tracked postage and keeping your proof of lodgement until your return has been completed. EMPWR YOU cannot accept responsibility for return parcels lost in transit.
Please do not send items back without contacting us first.
Refunds
Once your return has been received and inspected, we'll let you know when your refund has been approved.
Approved refunds will be issued to your original payment method. The time taken for funds to appear in your account may vary depending on your bank or payment provider.
Faulty or Incorrect Items
If you believe you've received a faulty, damaged or incorrect item, please contact us at hello@empwryou.com.au with your order details and photos of the issue where possible.
We'll assess the item and work with you to provide an appropriate solution.
Where a product does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances. Where a product is confirmed to have a fault, reasonable return postage costs will be reimbursed where required.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
Order Changes & Cancellations
If you've made a mistake with your order or need to change something, please contact us as soon as possible.
We'll always do our best to help, however once an order has been processed or dispatched, we cannot guarantee that changes or cancellations can be made.